Frequently Asked Questions
Answers to Your Most Commonly Asked Questions about Home Care.
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Q: "Why Home Health Care? Why Live-In care?"
A: Hospitals are discharging patients earlier than ever and charging more than ever! Home Health Care provides a more cost-effective, comforting alternative. In fact, studies have shown that patients do better at home both physically and psychologically. LIVE-IN care provides continuity of care and peace-of-mind for patient and family.
Q: "What should I look for in a Home Health Care Agency?"
A: ASK ALL AGENCIES! - Are you licensed? - Are your aides certified by the State? Do you perform criminal and DMV checks against your aides? - Do you provide RN (Nursing) supervision? Does your agency take care of complete employee payroll responsibilities? The answer to all of these with Expert Home Care is YES!
Q: "Do the aides get time off?"
A: Yes. Generally live in aides get every other weekend. The agency will arrange for a substitute for the time the aide is away. We will then contact you directly with the substitute aides name.
Q: "As the patient's family, what are WE expected to provide for the live in aide?"
A: You are expected to provide room and board for the aide. Preferably a private room with comfortable bed and space for personal belongings as well as 3 meals per day.
Q: "What does the aide do in the event of an emergency?"
A: The aide is qualified to make a judgment about when to call the family, a doctor or 911. Community Care is available to assist the aide 24 hours a day, 7 days a week.
Q: "Is Community Care the EMPLOYER of their Home Health Aides?"
A: Yes, Community Care covers all wages, payroll taxes, liability insurance and Workman's Compensation Insurance.
Q: "What is your billing procedure?"
A: As is industry standard, Community Care bills on a weekly and a bi-weekly basis with payment due upon receipt. We also require a two week deposit with all new service agreements. For your convenience, we accept check, Visa, Mastercard, and can also do ACH.
Q: "How much lead time is required for placement?"
A: Community Care requests a minimum of 48 hour notice to make a placement. HOWEVER, we do understand how quickly a need can develop and so we are frequently able to make a placement within 24 hours.
Q: "Are your Home Health Aides (HHA) Certified, Screened, Bonded and Insured?"
A: Yes - All of our personnel have been extensively screened through in-depth interviews and reference checking, and are certified by the New York State Department of Health as Home Health Aides. Community Care also performs criminal, sexual offender, anti-terrorist, US Social Security checks and motor vehicle background checks.
Q: "Do you provide RN supervision? How often?"
A: All cases are monitored by a Registered Nurse who sets up a care plan and HHA Activity Sheet. Community Care then assigns RNs for follow-up visits every 90 days.
Q: "Can the client or client's family meet the prospective aide prior to placement?"
A: Yes. Community Care is able to set up interviews at our office or in the client's home.
Q: "How do the HHA's get to their cases? Do they have their own transportation?"
A: Community Care provides complimentary van service, ensuring reliable, on-time arrival of our Live-in aides to the client's homes. Most hourly caregivers have their own mode of transportation to get to their assignments.
Q: "Does Community Care provide "In-Service" training?"
A: Yes. Community Care requires all of its employees to complete a minimum of 12 hours of In-Service training a year. This training meets all NYSDOH requirements.
Q: "Will Community Care share my health information with anyone?"
A: No. Community Care will respect your privacy as mandated by HIPAA.
Q: "Are Community Care's prices competitive?"
A: Although Community Care provides personalized and unique home-health care services that differentiate us from the competition, our rates remain very competitive with, and often lower than, our competitors!
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